Frequently Asked Questions

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Getting Started

What is music2me?

music2me offers online music lessons for piano and guitar. The learning material – consisting of video lessons and sheet music – has been designed and created by experienced music teachers and professional musicians. Meanwhile, our video team makes sure that everything being played is clearly shown visually, so you don’t miss a single note.

What do I need to use music2me?

In addition to an internet connection, you’ll need a device to play the videos. music2me works on almost all common PCs, Macs, laptops, tablets and smartphones. Apart from that, all you need – just like with any other music lesson – is an instrument, as well as motivation and a love of making music.

I can’t read sheet music. Can I still use music2me?

No problem. Even some advanced musicians find reading sheet music challenging. In all courses for guitar and piano, we’ll gradually teach you how to read music. With a little practice and patience, you’ll eventually be able to play all pieces from sheet music.

How is music2me different from traditional lessons?

music2me is online music tuition that differs from traditional lessons at a music school in several important ways. The biggest difference is flexibility: you can learn anytime and anywhere, without fixed appointments or travel time. You also set your own learning pace. You can repeat lessons as often as you like, pause content and practise exactly when it suits you – something that is only possible to a limited extent in traditional lessons.

With music2me, you learn through structured video lessons, visual explanations and exercises that guide you step by step. By contrast, traditional lessons give you direct personal contact with a teacher who can provide immediate feedback. That’s why many people use music2me either as a flexible alternative or as a supplement to traditional lessons.

Can I start without any previous experience?

Yes, with our courses you can start even if you have no previous experience. We have designed the courses specifically so that beginners can learn all the essential basics step by step – from reading music, chords and rhythm to the correct technique. Thanks to the structured course layout, we guide you systematically through theory and practice, so you can learn flexibly at your own pace and make steady progress with confidence. This means you can teach yourself your instrument without having to rely on traditional lessons.

Is the course also suitable for people returning to music?

If you have already had lessons or can already play your first songs, but would like to learn in a more structured way, our lessons will help you build on your knowledge in a targeted way. We teach you step by step how to read music, understand chords, rhythm, music theory and technique, so you can build a solid foundation and truly understand your instrument. Thanks to the clear course structure, you connect theory directly with practical playing, gain more confidence and continue to develop musically. This means you won’t just learn individual songs, but will build your skills in a lasting way.

Is music2me suitable for children?

music2me is primarily aimed at teenagers and adults and does not offer a course specifically designed for children. However, with the support and guidance of parents or another adult, children can also use the content effectively and gain their first musical experience. It is important that learning is supported in a playful way and that practice takes place regularly.

Course Content

What exactly will I learn in the course?

In the course, you’ll learn step by step everything you need to play songs on your instrument. This includes basic techniques, chords, rhythm and timing, as well as coordinating both hands or movements. You’ll also gain a clear basic understanding of music theory, which will help you understand songs better and learn them faster. The goal is for you to be able to play real songs as early as possible while continuing to develop your skills over time.

What music styles are available?

The courses at music2me cover a range of music styles. These mainly include pop and rock, as well as other modern genres. The piano course also includes classical pieces. This allows you to discover and play different styles depending on your instrument and interests.

How are the lessons structured?

Each lesson has a clear structure and is easy to follow. First, new content is explained step by step, then shown directly on the instrument – for example on the keys or strings. This lets you see exactly what you need to play. A moving sheet music display or visual guide is also included to help you follow along while practising. This allows you to understand the content directly and put it into practice straight away.

How does visual learning work?

With visual learning, you can see exactly what you need to play on your instrument – without having to read complicated sheet music. Notes, chords and movements are clearly shown on the keys or strings. A moving sheet music display or visual guide also shows you the right time to play. This helps you understand the content intuitively, follow it more easily and put it into practice faster.

Are new contents added regularly?

Yes, the offer is expanded regularly. New lessons, songs and content are added on an ongoing basis, so you always have new material to learn from and can stay motivated in the long term.

Can I request songs?

Yes, you can request songs. Simply send us your song request by email at support@music2me.com and we’ll try to take it into account when planning new content. However, we cannot guarantee that every request will be produced.

How quickly will I make progress?

How quickly you make progress depends mainly on how regularly you practise. Many users are able to play their first simple songs after just a short time. Thanks to the structured course layout and visual guidance, you can often progress faster than with unstructured learning methods. What matters most is not how long you practise, but how consistently you do it.

How much time should I invest?

You can make progress with just a few minutes a day. The most important thing is regularity – it’s better to practise briefly every day than for a long time only occasionally. If you invest around 10–20 minutes a day, you can improve continuously and quickly achieve your first results.

Instruments

What content and music styles will I learn in the guitar course?

In the guitar course, you’ll learn step by step everything you need to play songs on the guitar. This includes basic chords, strumming patterns, rhythm and various playing techniques. In terms of content, the course mainly focuses on modern music styles such as pop and rock. You’ll learn through well-known songs and practical exercises, so you can apply what you’ve learned straight away and make quick progress.

Is the music2me guitar course suitable for electric guitar and acoustic guitar?

Yes, our guitar course is suitable for both electric guitar and acoustic guitar. You can freely choose which instrument you want to learn. For both options, we offer a complete beginner course with suitable modules for techniques and songs. This means you can focus on the content that matches your instrument and put it into practice straight away.

Can I also learn ukulele with the course?

Yes! If you want to learn ukulele online, you’ve come to the right place. We offer a dedicated, well-structured ukulele course that brings the Hawaiian lightness of this wonderful instrument straight into your home. There, you’ll learn the basics step by step, including chords, rhythm and simple playing techniques. The course is designed so that you can quickly play your first songs and enjoy an easy, motivating introduction to the instrument.

Does music2me offer stickers for guitars? Where can I buy the music2me guitar stickers?

You can buy our guitar stickers on Amazon or Thomann.

Does music2me offer stickers for pianos? Where can I buy the music2me piano stickers?

You can buy our piano stickers on Amazon or Thomann. You can find all information about our piano stickers here: https://music2me.com/en/sticker

What content and music styles will I learn in the piano course?

In our piano course, you’ll learn all the important fundamentals of playing the piano – including reading music, chords, rhythm, technique and music theory. We also offer a structured chord crash course, where we teach you the most important basic chords with clear explanations, practical exercises and song examples. This helps you quickly start accompanying your first songs and gain confidence. In addition, our course covers various music styles such as pop, jazz and classical piano pieces. Visual aids such as animated keyboards and real-time sheet music provide extra support while you learn and help you put what you’ve learned directly into practice.

Can I also use the course with a keyboard, electric piano or digital piano?

Absolutely! Our online piano course is perfect for all keyboard instruments. An acoustic piano or a digital piano / electric piano with 88 weighted keys is ideal, as it simulates the feel of a real piano. Want to learn keyboard online with full flexibility? That’s no problem either! Even if your keyboard only has 61 keys, our course works excellently as structured keyboard tuition. The notes, rhythms and fingering techniques are identical, so you can easily practise the basic content and play almost all songs.

Can I learn piano without reading sheet music?

Yes, you can learn piano without reading sheet music. At music2me, you work with visual guides that show you exactly which keys to play and when. This allows you to get started straight away and quickly play your first songs without having to study sheet music first. The basics of music theory are still explained in an easy-to-understand way, so you can also understand sheet music better later on if needed.

Features & Functions

How does practice mode work?

In practice mode, you can focus on individual lessons or specific song sections. You can adjust the tempo, repeat passages and improve step by step. The visual display helps you play at exactly the right moment.

How do I save and delete a practice exercise?

As soon as the note stream appears in the video, you can activate Practice Mode in the bottom right-hand corner. You can then adjust the green highlighted section in the note stream as you like and save this practice exercise by clicking the save icon to the left of the Practice Mode symbol. Your practice exercises will then appear on the left-hand side of the navigation menu under Exercises.

To delete a practice exercise, click on your exercise and then select Lesson Overview in the top left-hand corner of the video. Here you will see your saved practice exercises and can delete them by clicking the x.

What is the learning progress feature?

The learning progress feature makes learning more playful and motivating. You collect progress, achieve goals and can check your learning status at any time. Small successes help you stay motivated and keep track of your development.

Subscription & Contract

Can I cancel my package at any time?

Our courses renew automatically, regardless of the option selected, for the same length as the original subscription period. However, there is no notice period, so you can cancel up to the day before the renewal date*.

We offer two options:

  • 1 month: can be cancelled monthly

  • 12 months: can be cancelled annually

* With some payment methods, if you cancel less than 3 days before the renewal date, a payment may still be collected because the amount has already been pre-authorised 2 days in advance. In this case, please contact support and we will refund the payment. After the initial subscription period, all customers have the right to cancel monthly. Any unused portion of the annual fee will then be refunded automatically.

How much does music2me cost?

music2me starts from just €19 per month. For more information, please take a look at our detailed pricing overview.

Is there a free trial?

The first 7 days after signing up are free. If you cancel within this period, you will not be charged. After registering, selected videos are also available free of charge without an active membership. However, full access to all course content requires a paid membership.

Can I buy music2me gift cards?

Yes, you can also give our courses as a gift! You can find all the information about our gift cards here: https://music2me.com/en/music2me-gift-card-learn-piano-or-guitar-online

Which payment methods are accepted?

The available payment methods are PayPal, credit card and SEPA direct debit.

When will the payment be charged?

When you sign up for music2me, you benefit from our 7-day free trial. If these 7 days have passed and you have not cancelled, the payment will be charged on the 8th day. The next payment depends on the subscription period you selected.

Example: You are new to music2me and selected a membership with an annual subscription period on 12/03. In this case, the first payment will be charged on 19/03, provided you have not cancelled. Your subscription period will then renew on 19/03 of the following year. The next payment will also be due on this date. The exact payment date may vary slightly depending on the payment method selected.

How can I cancel music2me?

It’s easy: go to your profile, click on Your Subscription and then select Cancel subscription. If you would like to cancel without logging in, send us an email with your cancellation request to support@music2me.com or use the cancellation form at the bottom of our website under Other.

If you subscribed directly through the app, you can cancel your subscription in the App Store or Google Play Store.

Can I change the subscription period I booked?

Yes, at any time. Switching to a longer or shorter subscription period usually takes effect on your next billing date. Please contact our support team (support@music2me.com), who will be happy to help you make the change.

Where do I enter my discount code?

You can enter your discount code during the final step of the order process on our signup page under "Use a discount code".

How do I redeem my music2me gift card?

If you already have a music2me account, you can activate your gift card in your profile under Your Subscription → Redeem gift card. If you do not have a music2me account yet, you can activate your gift card during signup under Redeem a Voucher

Do I need to cancel my gift card?

No, your gift card ends automatically after its term.

If I cancel and want to come back at a later date, will my learning progress be saved?

If you would like to return after cancelling, you can simply log in as before and take out a new membership. Your progress will remain saved in your user account in the meantime.

What should I do if I have forgotten my password?

You can request a new password at any time. Simply use the following link: Forgot password

I want to delete my account. What do I need to do?

You can submit your deletion request directly in the app via your profile, or by sending an email to support@music2me.com

Technical Support

Do you have an app?

Yes, there is a music2me app. You can use it on smartphones and tablets (iOS and Android). This means you can always take your courses with you and practise flexibly, whether you are on the go or at home.

Alternatively, you can also use music2me as usual in your browser on a computer or tablet. You can switch easily between the web app and the mobile app. Your progress is saved, so you can continue learning seamlessly at any time.

Can I use the platform on multiple devices?

Yes, you can use music2me on different devices. Whether it’s a smartphone, tablet or computer, you can access your courses at any time and learn flexibly whenever and wherever works best for you.

What should I do if I have a problem?

If you have any technical or musical questions, you can contact our support team. Simply use the chat icon in the bottom right-hand corner of the course, email us at support@music2me.com or call us Monday to Friday from 9AM to 5PM on +49 6021 4228780.

What are the system requirements for music2me?

You can find the exact system requirements for using the app directly in the App Store (iOS) or the Google Play Store (Android). There you can see which devices and operating systems are supported.

In general, you can also use music2me easily in your browser on a computer, tablet or smartphone. The minimum requirements for this are as follows:

Chrome: version 97 or later

Safari: version 15.6 or later

Firefox: version 102 or later

We’re here for you in person

Still have questions? Maxi from our support team will be happy to help you personally!

And if you ever need help outside of our regular business hours, our digital assistant will give you the right answers in seconds – with no waiting time at all.